Question 1

Can this Arcfox Koala be shipped to my country?

Accepted Answer

Yes, the Arcfox Koala Family Edition can be shipped worldwide. DriveSino handles export documentation, shipping, and delivery to ports in Africa & Middle East. Contact us for a specific shipping quote and delivery timeline to your country.

Question 2

What's included in the $16,020 price?

Accepted Answer

The listed price of $16,020 is the FOB (Free on Board) price. This includes the vehicle cost, domestic transport to the export port in China, and loading. Shipping freight, marine insurance, and import duties at your destination are not included. Request a quote for a complete landed cost estimate.

Question 3

How long does shipping take to Mombasa (Africa)?

Accepted Answer

Transit times vary by destination. From China to Mombasa (Africa) typically takes 20–35 days depending on the specific port and shipping method (RoRo is generally faster). We provide a precise ETA when you request a quote.

Question 4

Is the vehicle inspected before sale?

Accepted Answer

Yes. Every vehicle listed on DriveSino undergoes a comprehensive multi-point inspection covering engine, transmission, electrical systems, bodywork, interior condition, and mileage verification. Third-party inspection reports are available on request.

Question 5

How do I pay for a car from China?

Accepted Answer

We accept international bank transfers (T/T — Telegraphic Transfer). A formal sales contract is provided before any payment is made. We do not accept credit cards or PayPal for vehicle purchases.

Question 6

Do you handle customs clearance at my port?

Accepted Answer

We handle all export documentation from the origin country — Certificate of Origin, Bill of Lading, Commercial Invoice, and Export Customs Declaration. Import customs clearance at your destination port is the buyer's responsibility. We can refer you to trusted clearing agents in your country.

Question 7

What shipping methods are available?

Accepted Answer

We offer RoRo (Roll-on/Roll-off) shipping for most standard vehicles — the most cost-effective option. For high-value vehicles, we recommend container shipping (20ft or 40ft) for maximum protection during transit.

Question 8

Can I see more photos or videos of the car?

Accepted Answer

Absolutely. We can arrange additional photos, walk-around videos, or a live video call to inspect any vehicle in our inventory before you commit to purchase.

Question 9

What if I receive a vehicle that doesn't match the description?

Accepted Answer

We stand behind our listings. If there is a material discrepancy between what was described and what you receive, we will work with you to resolve the issue — including arranging a return if necessary. Every car is covered by our satisfaction guarantee.

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Used 2023 Arcfox Koala Family Edition | Export from China

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Frequently Asked Questions